Two visits, not one
The technician arrives without the right part and has to come back.
Maintain assets
EV charger maintenance software for reactive and preventive work
Knowing a charger has failed is half the job. Iris R-One turns faults, schedules and predictions into controlled work, with the right part reserved and the result written back to the asset record.
Downtime grows between the fault and the fix.
Slow, unplanned repairs keep chargers down longer than the fault itself.
No clear priority
Every job looks urgent, so the chargers that matter most wait.
Service that slips
Planned inspections go overdue, and wear turns into failure.
Reactive and preventive work on one engine.
The same console, mobile app and evidence model run both.
Reactive maintenance
Maintenance management in the web app
Work from any trigger
Jobs raised manually, from a Logged or Derived fault, or from a prescribed action.
Priority and SLA
Severity, SLA timer and age on every open job.
Controlled status flow
Unassigned, assigned, en route, work in progress, completed under review, completed, and forwarded.
Evidence-based closure
Checklist and evidence are required before closure, and central teams approve or reject.
Preventive maintenance
Recurring schedules
By time, usage, OEM guidance or condition.
Reusable templates
OEM and operator checklists applied the same way on every visit.
Overdue alerts
Missed services flagged before they become failures.
Compliance history
Every completed visit recorded against the asset with its evidence.
One path from trigger to closure.
Trigger
A fault, schedule or prescribed action creates the job.
Prioritise
Severity, SLA and impact set the order.
Assign
A technician is matched by region, skill and availability.
Prepare
Parts, tools and access are reserved before dispatch.
Execute
Work is completed in the mobile app, online or offline.
Close
Evidence is reviewed, and the asset record is updated.
In the mobile app
Jobs arrive with everything needed to finish them.
Technicians pick up the job with its history, follow the steps and close it on site, online or offline.
- Accept or reject assignments, and mark work as started
- Capture photos, readings and parts used against the job
- Forward a task that needs another technician
R-Vision adds the charger's technical and operational data, plus remote actions to troubleshoot it before or during the visit.
Connected to the lifecycle.
Faults from fault analytics and prescribed actions from predictive and prescriptive maintenance become jobs here. Completed work updates the asset record.
- 01Fed by thisSet up assets
Inventory management
The record everything else depends on.Explore - 02Feeds thisSet up assets
Installation management
One controlled path from site readiness to go-live.Explore - 03You are hereMaintain assets
Maintenance management
Fix what broke and service what is due, on one work engine. - 04Feeds thisAsset intelligence
Fault analytics
Understand what is failing now, and why.Explore - 05Feeds thisAsset intelligence
Predictive and prescriptive maintenance
Know what will fail, weeks before it does, and what to do about it.Explore
Operators
Operators running Iris R-One
Frequently asked questions
Reactive maintenance fixes a charger after a fault. Preventive maintenance services it on a schedule before performance declines. R-One runs both on one work engine and one asset record.
Yes. Logged and Derived faults, and prescribed actions from predictive and prescriptive maintenance, can raise work orders directly.
Every checklist item and required piece of evidence must be complete. Central teams then approve or reject the work.
R-Vision is the part of the R-One mobile app that gives the field team a charger's technical and operational data on the phone, along with remote actions to troubleshoot it.
See R-One on a live network.
Share the size and make-up of the charging network, and the walkthrough will show what R-One surfaces on it. Demos run about 40 minutes.
Offices
