Charger healthCP-4471 · Croydon Retail Park
Failure predicted6 days
warning before it fails
0 h
unplanned downtime
Know which of your chargers will fail in the next 1 week? We do.
R-One predicts charger failures up to 3 weeks in advance, with up to 97% accuracy, and prescribes the fix before a driver finds the fault. Around it sits the full asset lifecycle: inventory, installation, maintenance and fault analytics on one record.
- Up to 15% less downtime
- Lower repair and maintenance costs
- Higher field productivity
- Faster charger installation
- Up to 3 weeks
- Advance warning before a charger fails
- Up to 97%
- Prediction accuracy of predicted chargers actually failed
Operators
Operators running Iris R-One
Chargers rarely fail without warning. The warning goes unseen.
Downtime starts long before the fault: at handover, in the asset record, in weeks of wear nobody sees. Iris R-One is EV charger asset management software that closes each of those gaps on one record.
In the record
Unknown hardware
Nobody can say which firmware or contactor a charger has. Changes made on site never reach the record.
Inventory managementAt handover
Skipped checks
Stations go live without voltage readings, photos or an OCPP connectivity test.
Installation managementWeeks before
Silent wear
A contactor degrades for weeks. Nothing flags it, and nothing says what to do about it.
Predictive & prescriptiveOn the day
Available, but broken
The CMS still shows Available. Drivers find the fault first.
Fault analyticsThe repair
Two visits, not one
The technician arrives without the right part and has to come back.
Maintenance management
Predict the failure up to 3 weeks out. Fix it before a driver finds it.
R-One ranks every charger by the asset health index, forecasts which component will fail and when, and prescribes the fix as a remote action or a work order. Of the chargers it predicted would fail, up to 97% actually did.
Of 100 chargers R-One predicted would fail
EV charger asset management across the full lifecycle.
Built on ISO 55000 asset management principles. The asset record forms the foundation, maintenance completes the work, and intelligence decides what needs attention next and what to do about it. Every outcome writes back to the same record.
Set up assets
Inventory management
Register every charger, component, spare part and warranty on one record, kept current from the field.
Installation management
Move every station from site survey to commissioned handover, with evidence captured on the phone.
Maintain assets
Maintenance management
Reactive repairs and preventive schedules on one work engine, closed out from the mobile app.
- ReactiveFix what broke, raised by hand or straight from a fault.
- PreventiveService what is due, by time, usage or condition.
Asset intelligence
Fault analytics
Find logged and derived faults, and the root cause behind them.
Predictive and prescriptive maintenance
Predict charger failures up to 3 weeks in advance, with up to 97% accuracy, then act on the prescribed fix before failure.
Closed loop: every outcome, including field work from the mobile app, updates the asset record
Five modules. One asset record.
Inventory management
The record everything else depends on.
- Site, charger, EVSE and connector hierarchy
- OEM, model, firmware and serial per unit
- Warehouse, regional and van stock with warranty and insurance cover
In the mobile appTechnicians read and update the record on the phone, with photos and readings attached to the asset on site.
Installation management
One controlled path from site readiness to go-live.
- Configurable stages from survey to handover
- Mandatory evidence: photos, readings and 3-phase voltage checks
- OCPP connectivity test and digital handover pack
In the mobile appThe commissioning checklist runs on the phone, so photos, readings and voltage checks are captured on site and timestamped.
Maintenance management
Fix what broke and service what is due, on one work engine.
- Reactive work orders raised manually or straight from a fault, with SLA timers
- Preventive schedules by time, usage, OEM guidance or condition
- Parts reserved before dispatch, with evidence-based closure
In the mobile appTechnicians pick up the job with its history, follow the steps and close it on site, online or offline. R-Vision adds the charger's technical and operational data and remote actions to troubleshoot it.
Fault analytics
Understand what is failing now, and why.
- Multi-OEM error code normalisation
- Logged and derived fault detection, including faults the charger never reports
- True uptime and downtime, down to connector level
In the mobile appTechnicians see a charger's active alerts and OCPP logs in R-Vision, and findings and fixes recorded on site attach to the fault.
/Predictive Maintenance
Failure Risk
At riskScheduledCompleted
CP-9034Failure predicted
ComponentContactor
Likely failure in7 days
Prescribed actionReplace contactor on the next planned visit
Predictive and prescriptive maintenance
Know what will fail, weeks before it does, and what to do about it.
- Failures predicted up to 3 weeks in advance, with up to 97% accuracy
- Asset health index ranking across the network, with remaining useful life per component
- Prescriptive action for every risk, turned into a remote fix or a work order
In the mobile appThe prescribed fix reaches the technician as a job with the part reserved, and what they find on site feeds back to the model.
Available is not the same as usable.
A charger can report Available in the CMS while drivers fail to start a session. R-One reads status, telemetry and session behaviour together to catch what the charger does not report.
LoggedIn the CMS
Faults the charger logs and sends over OCPP.
e.g. Faulted, Unavailable, OEM error codeDerivedR-One
Faults R-One works out from status, telemetry and session behaviour when the charger logs nothing.
e.g. Shows Available but sessions never start, minimum-energy sessions, repeated interruptionsPredictedR-One
Forward-looking risk from trends and history, with the prescribed fix attached.
e.g. Contactor degradation flagged up to 3 weeks aheadTWO SURFACES, ONE ASSET RECORD
Planners on desktop.
Technicians on the phone.
Work orders raised in the planning console land in the technician's task list with fault history, photos and the reserved part attached. Nothing is re-keyed. Photos, readings and sign-off captured in the mobile app write straight back to the asset record as the work happens, online or offline.
R-Vision
Part of the mobile app. It gives the field team asset technical and operational data, plus remote actions to troubleshoot chargers.
- Technical dataHardware, firmware and asset details for the charger in front of them.
- Operational dataStatus, faults and recent activity, on the same phone.
- Remote actionsRun them from the app to troubleshoot a charger.
Every trigger follows one path to closure.
Installation stages, active faults, schedules and predictions all run through the same console, mobile app and evidence model.
Trigger
Installation stage, active fault, schedule or prediction.
Prioritise
Severity, SLA, age and business impact.
Create job
Charger, context, checklist, history and any prescribed action attached.
Assign
Technician matched by region, skill and availability.
Prepare
Parts, tools and site access reserved.
Execute
Work completed in the mobile app, online or offline.
Verify
Readings, photos, parts and approvals captured on site.
Close
Asset record updated, outcome fed back to the model.
Built to the standards operators are audited against.
ISO 55000
Asset lifecycle structured on the international asset management standard.
PCPR 2023 (UK)
Per-charger uptime evidence toward the 99% rapid charger reliability requirement.
AFIR (EU)
Uptime records and audit trail for EU reporting obligations.
ISO/IEC 27001
Certified information security (TÜV SÜD).
OCPP 1.6J / 2.0.1
Multi-OEM telemetry across 35+ charger manufacturers.
Start with the foundation. Add intelligence as the network grows.
Foundation
- Inventory
- Installation
Best for: Rollouts
Operations
Everything in Foundation, plus
- Maintenance
Best for: Live operations
Intelligence
Everything in Operations, plus
- Fault analytics
- Predictive and prescriptive
Best for: 50+ charger, multi-OEM networks
Frequently asked questions
Software that tracks every charger, component and spare part across its life, from installation to maintenance to replacement, and links that record to faults and field work. Iris R-One does this on one record for multi-OEM networks.
Up to 3 weeks. R-One flags the component at risk and when it is expected to fail, early enough to plan the fix, reserve the part and schedule a visit instead of reacting to an outage.
Up to 97% of the chargers R-One predicted would fail went on to fail. Every prediction carries a confidence level, so crews can start with the chargers at highest risk.
Yes. R-One is OEM-agnostic and reads OCPP telemetry from 35+ charger manufacturers, normalising each vendor's error codes into common fault categories.
A fault the charger never logs. R-One works it out from status, telemetry and session behaviour, for example a charger that reports Available while sessions never start or deliver almost no energy.
Prescriptive maintenance goes one step past prediction. After R-One predicts which component is likely to fail and when, it prescribes what to do about it, and turns that action into a remote fix or a work order.
Yes. R-One includes a mobile app for technicians. Jobs arrive with the charger history, the checklist and the reserved parts. Photos, readings, parts used and sign-off are captured on site and update the asset record, and the app keeps working offline and syncs when the connection returns.
R-Vision is the part of the R-One mobile app that gives the field team a charger's technical and operational data on the phone, along with remote actions to troubleshoot it.
R-One calculates true uptime per charger and connector and keeps an evidence trail for every fault and repair, ready for regulator and client reporting.
Yes. Most operators start with inventory and installation, then add maintenance and intelligence on the same asset record.
TALK TO US
See R-One on a live network.
Share the size and make-up of the charging network, and the walkthrough will show what the asset health index surfaces on it. Demos run about 40 minutes.
Offices
